Customer policy
Review current manufacturing-defect coverage, separate fabric fade coverage, delivery-damage procedures, and return responsibilities.
Warranty
The terms below apply to umbrellas sold by Something Shady LLC and require the original purchase receipt or other proof of purchase.
Something Shady LLC covers manufacturing defects in materials and workmanship for 1 year from the date of purchase. The purchase date is established by the original receipt or other proof of purchase.
During that period, Something Shady LLC may, at its discretion, repair or replace an umbrella determined to have a covered manufacturing defect. Something Shady LLC retains the right to determine whether a claimed defect falls within the scope of this warranty.
The original purchaser should contact Something Shady LLC during the warranty period. Proof of purchase is required. The product may need to be returned or otherwise made available for inspection or repair.
The general manufacturing warranty does not cover damage caused by:
Something Shady LLC is not responsible for incidental or consequential damages arising from use of, or inability to use, the umbrella, including indirect losses or property loss. The stated warranty is the remedy provided by Something Shady LLC.
Fabric fade coverage is separate from the general umbrella/manufacturing-defect warranty:
Cedar Proof’s 2-year fade warranty applies to fabric fading; it does not extend the complete umbrella manufacturing warranty beyond 1 year from purchase.
Returns
Inspect freight promptly, retain packaging during inspection, and contact Something Shady quickly when delivery damage is found.
Freight and parcel packaging is intended to withstand normal transportation, but shipping damage can occasionally occur. Something Shady LLC must be notified of damaged merchandise within 5 business days of delivery.
Document the damage in writing and with photographs so Something Shady can begin the carrier claim within the carrier’s required timeframe. Call 214-558-7785 for delivery issues or other assistance.
Something Shady accepts eligible non-warranty returns, including returns based on customer preference. Items returned for credit outside the warranty policy are subject to a 25% restocking fee.
The customer is responsible for appropriate return packaging, the outbound/original freight expense, and the inbound/return freight expense.
Colors viewed on computer, tablet, or phone screens can differ from the physical product because displays and lighting affect perceived color. Hand-applied finishes may also vary somewhat from website or product photography.
Review the supplied dimensional information and measure the intended space before ordering. Do not rely only on visual estimates or photography when evaluating dimensions or fit.